Returns Policy

We hope you’re happy with your purchase. If you’re not completely satisfied, we’re here to help.

Returns
You may return most items within 14 days of receiving your order for a full refund or exchange, provided they are unused and in their original condition and packaging.

How to Return
Please contact us at hello@kolakube.co.uk with your order details before sending any items back. We’ll provide return instructions and confirm the return address.

Refunds
Once we receive and inspect your returned item, we’ll process your refund to your original payment method within 5–10 working days.

Exceptions
Custom or personalised items cannot be returned unless faulty.

If you have any questions, please contact us at hello@kolakube.co.uk.